Refund Policy

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1. Introduction

At Kluzarinchral, we want you to be satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. By making a purchase on our website, you agree to this policy.

This policy complies with EU consumer protection regulations, including the Consumer Rights Directive (2011/83/EU), and with the laws of the Netherlands, including Book 7 of the Dutch Civil Code (Burgerlijk Wetboek) on distance and off-premises contracts.

2. Right of Withdrawal (EU Consumers)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.1 How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

  • Email us at feedback@kluzarinchral.world
  • Send a written notice to our address: Noordewierweg 155A, 3812 DE Amersfoort, Netherlands

You may use the model withdrawal form below, but it is not obligatory:

"To Kluzarinchral, Noordewierweg 155A, 3812 DE Amersfoort, Netherlands. I hereby give notice that I withdraw from my contract of sale of the following goods: [description of goods], Ordered on: [date], Received on: [date], Name: [your name], Address: [your address], Signature (if sent on paper): [signature], Date: [date]"

2.2 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery). We will make the reimbursement within 14 days from the day on which we receive the returned goods or proof of sending them back.

3. Return Conditions

To be eligible for a return, the following conditions must be met:

  • Unopened Products: The product must be in its original, unopened packaging
  • Original Condition: Products must be unused and in the same condition as received
  • Original Packaging: Items must be returned in original packaging with all seals intact
  • Proof of Purchase: A receipt or proof of purchase is required

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or unsealed products
  • Products with broken safety seals
  • Products that show signs of use or tampering
  • Products not purchased directly from our website

5. Return Process

5.1 Initiating a Return

  1. Contact us at feedback@kluzarinchral.world within 14 days of receiving your order
  2. Provide your order number and reason for return
  3. We will send you return instructions and a return authorization

5.2 Shipping the Return

  • You are responsible for the cost of return shipping
  • We recommend using a trackable shipping service
  • Please retain proof of postage until your refund is processed
  • We are not responsible for items lost or damaged in return transit

5.3 Return Address

Kluzarinchral
Noordewierweg 155A
3812 DE Amersfoort
Netherlands

6. Refund Processing

6.1 Inspection

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method.

6.2 Refund Timeline

  • Refund approval: Within 5 business days of receiving your return
  • Refund processing: Within 14 days of approval
  • Bank processing time: 5-10 business days (varies by payment provider)

6.3 Refund Amount

Your refund will include:

  • The full product price
  • Standard delivery costs (original shipping)

Not included in refunds:

  • Express or premium shipping upgrades
  • Return shipping costs

7. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage and packaging
  3. Keep all original packaging materials

For verified damaged or defective products, we will:

  • Send a replacement at no additional cost, or
  • Issue a full refund including return shipping costs

8. Incorrect Orders

If you receive the wrong product:

  1. Contact us within 48 hours of delivery
  2. We will arrange collection of the incorrect item at no cost to you
  3. We will send the correct item or issue a full refund

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company (processing time may vary)
  3. Contact your bank (there is often processing time before a refund is posted)
  4. If you have completed these steps and still have not received your refund, please contact us

10. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

11. Order Cancellation

You may cancel your order before it has been shipped by contacting us immediately. Once an order has been dispatched, you must follow the standard return procedure.

12. Warranty

In accordance with EU law and the Dutch Civil Code (Burgerlijk Wetboek, Book 7), all products come with a legal guarantee of conformity. If a product develops a defect within 2 years of delivery that was present at the time of delivery, you may be entitled to a repair, replacement, or refund.

13. Contact Us

For any questions about returns or refunds, please contact us:

Kluzarinchral
Noordewierweg 155A
3812 DE Amersfoort
Netherlands
Email: feedback@kluzarinchral.world

We aim to respond to all inquiries within 2 business days.